Retention Through Response: Creating the Virtual Listening Lounge (EDUN63T)

Presented By: Thomas Eaton
(*) Above is single user price, for multiple users, call 1-800-223-8720
Event Details
  • Pre-recorded Webinar
  • 60 minutes
  • Thu, February 2, 2017
Event Description

Retaining Students at Campus with the Listening Lounge Concept

The issue of student retention has never been stronger, especially as young adults are challenging the value of an education. Past experience and research bears out that temporary emotional stress, coupled with today’s millennial clientele expecting instant relief from stress, contribute to the frequency and number of those withdrawing from college, as well as demonstrating the longer-standing research that correlates personal stress to low academic performance. Many existing programs are in place to ensure student needs are being met on campus but these are still isolated agencies that cannot respond to a client’s needs within a timely manner, especially if the client makes no move to visit the appropriate support area.

Long-term financial incentives in developing an online Listening Lounge at your institution are demonstrated primarily through student retention, by:

  • Eliminating temporary stresses that stack up on students
  • Demonstrating an atmosphere of support that could cause further education
  • Matching the social expectation of immediate response to client-distress calls
  • Providing a safe, common ground for students to share stresses
  • Investing in the reputation of being a caring university
  • Integrating, at low cost to the institution through existing online course learning platforms
  • Providing an opportunity to blend academic tutoring with stress response for client peripheral issues
  • Identifying key personnel in charge of the Listening Lounge to ensure security and routing

Join expert speaker Dr. Thomas Eaton for a live webinar where he will discuss the different aspects of listening lounge and how data obtained from it can be used to assess different problems. He will also address the issue of listening lounge privacy through different communication mediums, and how this concept can help faculty with the academic portion of their job.

Session Highlights

In this program you will learn how to:

  • Develop a Listening Lounge using existing equipment and personnel to provide quick response to client needs
  • Evaluate response on a biannual basis through frequency-of-occurrence statistical measurements in terms of prioritizing stress-points indicated by clients, thereby allowing your institution to proactively address problems before they arise
  • Address the issue of Listening Lounge Privacy through multiple channels
  • Apply the data from the Listening Lounge to assess minor and major problems and giving those results to their appropriate committees for resolution
  • Assist faculty in being able to focus on advising and the academic portion of their job by using the Listening Lounge as a problems clearing house
  • Encourage faculty, staff and clients to use the Listening Lounge as an idea exchange thereby increasing communication

Who should attend

  • Student retention committee members
  • Tutors and tutoring centers
  • Admissions and Resident counselors
  • Deans (of students)
  • Departments of Safety/security
  • Online IT specialists
  • Mental and Physical Healthcare specialists
  • Financial Aid staff and support personnel

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About Our Speaker(s)

Thomas Eaton
Thomas Eaton, Ed.D., has served as an Associate Professor of English Education and English Programs Liaison at Southeast Missouri State University. His career spans 23 years in education. Drawn toward the emerging possibilities of online learning, Eaton developed one of the first stress-management language blended cour... More info